Grubhub not honoring gift cards. @MnstrHigh_MOM @UberEats is the worst and has the worst customer service. Grubhub Gift Card reviews: What a rip off! This channel of communication is monitored and staffed primarily for customer service situations. Selling ALL UBER STOCK. Depends on whose fault is it, which required a refund. @fold_app What happened to Grubhub in the app? Someone who only knows T-Pain but not AC or GrubHub. @Tootieeex33 @UberEats @Grubhub Plot twist: grubhub is also experiencing issues. @Grubhub Has nonexistent customer service. "We're losing money so we're passing the cost on to you, the customers! @baileystehn16 Turns out I’m still hungry despite this tweet! But due to the app problems you always seem to be unable to accept a delivery no matter what you do. Is the @Grubhub app unusable for anyone else? Adam Elder is a writer in San Diego. Motherboard and the Underunderstood podcast have learned that some phone listings in … This appears to be the norm in food delivery, but highlights another issue, which is that restaurants are skeptical of the economics of food delivery. GrubHub's biggest problem may be the fickleness of its customers, who are more than happy to try multiple delivery services. 4. Completing Deliveries. @AndyNoise @Grubhub so uh, is your site not working? It's odd for the company to fund two competitors, and its active participation in the industry may present further problems for Grubhub, as Softbank seems more than willing to fund Grubhub's competitors regardless of profitability. @andrewhoagland January 24, 2019 by Suman Bhattacharyya. @parkerl41144689 Short term supply outage or gone for good? The key - how to actually solve customers problems. @Grubhub my order says it was delivered, but it’s not? @Momstuffs2 @Liz_Stefaniak @DoorDash_Help DNS problems always. Hey @Grubhub why did I get a 10.00 off code that the email says expires on 12/11 but it’s not working now? Managing Your Schedule. Do the Dutch who are acquiring Grubhub intend to continue its abysmal customer service, or has a Dutch way of business already taken root at Grubhub? 7.) But due to the app problems you always seem to be unable to accept a delivery no matter what you do. @rickavonetta @Primagen64 @lyft @Grubhub @Seamless The worst company ever to resolve their own driver support issues. @linahsofi @Instacart Have you had any issue with any other delivery service such as Doordash, Grubhub, or Postmate? With the stock still priced for growth, that means the recent slide may not be over. I write about consumer goods, the big picture, and whatever else piques my interest. @Uber_Support @UberEats Uber spent hundreds of millions on driver incentives to grow Uber Eats last year, while Softbank led a $535 million funding round for DoorDash last year, which the company promptly used to expand from 600 cities to 3,000, ramping up marketing, hiring, and restaurant partnerships. @Grubhub_Care This is INSANE! @KonaMilano I want to live vicariously through someone seeing this who knows what *exactly* one of the working parts here is but none of the others. Uber and DoorDash are both bringing deep pockets to the food-delivery battle royale. — Food ordered online or over the app and then not delivered 5 to 6 hours later. Then when you contact service to give them ideas for improvement, they say things like “well we refunded you, what else could we possibly do to fix this” CHANGE YOUR BUSTED SYSTEM. People who are not working, can distribute test For profit. The delivery fee is $5.99 and the service fee is $5.49, plus tax and driver tip. — Poor customer service (long wait times to solve problems over the phone) — Food delivered to wrong address. I just need to start making money ? #doordash #UberEats #grubhub. downdetector.com, Via Via Try out @Grubhub @nabihasyed Meanwhile Grubhub workers reporting a glitch in the tip system that puts the decimal point in the wrong place, making tips seem dramatically larger. However, though profits have been down in each of the last two quarters, Grubhub is still guiding for modest full-year EBITDA growth, as it's counting on investments in its infrastructure and other areas to pay off later in the year. •#Grubhub_Ripoff. I've noticed it most lately with the weird actions of @Grubhub_Care - @Grubhub has, after 9 months of solid patronage on my part, just washed me down the memory hole and is no longer responding to me. We will soon be switching to DoorDash, so please bear with us!. Meanwhile Grubhub workers reporting a glitch in the tip system that puts the decimal point in the wrong place, making tips seem dramatically larger. Spoiler…. And after speaking with your team and asking them to resend my address, the driver delivered my food to someone else! I have a great idea everyone! Place & Pay Orders. According to Edison Trends, the company had a 26.7% share of consumer spending on food-delivery platforms in February 2019, down from close to 40% share in March 2018. Imagine having a promo code on your homepage that doesn't work. While now is the time to leverage the power of delivery, it’s still early days for most of the … The key - how to actually solve customers problems. @K3METICDEITY Door Dash is down. Seriously, DoorDash? Please contact us at driverinfo@grubhub.com for any Driver issues. DoorDash is down here. @Grubhub Wish i could use your website or app but apparently your system thinks im an robot and wont let use it. You issue a refund for way less than you should have? There is no way to cancel the order in the app even after only 1 second. But we will try to break it down … Thank god for @Grubhub in times when @Doordash cant handle all those trash orders they allow. @adellarumpella apparently Grubhub is having issues with the iOS. Try out @Grubhub #CustomerServiceFail, @sentenenc Don’t purchase their gift cards. @Simon_R_Ellis @Grubhub, y'all service trash. They won't even respond to my emails. We ordered a large grocery order for my mother at home w her broken arm, you sent your driver to THE WRONG LOCATION, he called us and cancelled the order and your customer service refuses to fix this or compensate. Todd has no business being on TV or for that matter working for Grubhub or Instacart. 6 years using it and i have never had this problem. @BenForWard3 @UberEats @Grubhub I refuse to use these services after I learned about the predatory fees. Horrible customer service and always had issues. Yet I order from Dominos and I have yet to have an issue. Please contact us at driverinfo@grubhub.com for any Driver issues. According to Edison Trends, the company had a 26.7% share of consumer spending on food-delivery platforms in February 2019, down from close to 40% share in March 2018. You’ve made that clear multiple times . I have gotten this error before but usually seems to go away if I just click around a little Guess I will use @Grubhub. Get to know Prop 22 and how it affects you as a … @DajNoble What will hopefully get a little easier, someday, is figuring out the price we’ll all pay for it. Use @Grubhub tonight! @GoatMisanthrope @AskLyft @lyft @Uber @Grubhub No problem. It might not be what you think. The company is based in Chicago, Illinois and was founded in 2004. 24/48 hours to hear back? Anyone else have issues with @Grubhub keeping money owed to you? Because every time I order it’s just one issue after another and I get my order hours late. Selling ALL UBER STOCK. THE DRIVER DIDN’T ATTEMPT SHIT. @phan8787 Tips & Best Practices. Uber/grub hub/amazon have the platform Chicago suburbs area. Typical problems with app issues and inability to get help from management. Check out pay rates for these gig drivers - I can assure you it’s not like the pay you made working for a local co. @montereyspizza fix your order online process. No wonder everyone uses @DoorDash and @Grubhub instead. Your customer service page is also below the bar relative to other food delivery services. Way more reliable than uber eats. @DoorDash_Help Thanks for the time down, gives me the time to go sign up for @Grubhub or @UberEats. #MinimumPaySaturday #NoTipNoOrdering #StopWastingBandwidth, Door Dash is down. Uber is flush with cash following an IPO that brought in $8 billion, and DoorDash is seeking to raise $650-$750 million in its next funding round. @nullvoxpopuli Thanks for shining light on this issue and working to fix it. I’ve been having technical issues from the start. @AAP1978 It's an emergency...unless you're GrubHub, then it's increased business #doordashdown. Change in management for the worse? Maybe they’ll be more reliable. @RubenReveles Getting Paid. Uber lost more than $3.7 billion last year before taxes and investment gains, and the company expects its take rate, or the percentage it records as adjusted revenue from gross bookings, to decline as it grows Uber Eats, taking on lower-fee restaurants and expanding to more competitive geographies. Either way letting customers like me get ripped off suggests that Grubhub has a severe management problem. The worst customer service?????@lyft. Or as the app sent a delivery then immediately cleared it off also showing as a missed delivery? I repeat, Door Dash is down. Consumers complaining about Grubhub most frequently mention customer service, delivery time and next order problems. It isn’t just an issue for me it is for all drivers. Imagine having a promo code on your homepage that doesn't work. Looks like Door Dash servers are down. trickle down economics right there, Anyone else have issues with @Grubhub keeping money owed to you? Grubhub has a consumer rating of 1.17 stars from 3,390 reviews indicating that most customers are generally dissatisfied with their purchases. And after speaking with your team and asking them to resend my address, the driver delivered my food to someone else! #threestrikes #grubhub. While Grubhub's top-line growth remains strong and the company continues to see its biggest opportunity in the digitization of the offline takeout market, there are a number of recent developments that seem to threaten its profit potential. Someone who only knows T-Pain but not AC or GrubHub. @BrewcrewBarnes Thank you for reaching out. Short term supply outage or gone for good? All Test should be free. No call or text from delivery person either. GrubHub follows through on the hourly earnings guarantee only if you are scheduled during the time you worked and you do not miss accepting a single delivery. The five star and one star reviews have things in common. Amazon and Uber have ramped up competition … Prop 22. I guess I will just turn your system off. @Keyen1 Thank you for reaching out. Glitches matter in the gig work game. Are you also affected? Maybe @DoorDash has better CX? It’s only been bad on DoorDash these past couple months. @Grubhub why does it take 5 phone calls and multiple chats with your customer service representatives to try and get help with an issue? Intercom or CALLS @ Liz_Stefaniak @ DoorDash_Help DNS problems always like Door Dash just bought! Both companies have surged in market share s no questions asked refund policies '' orders. Order hours late so what can you do promo code on your homepage that does n't work either, an... 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