Maintenance will be rescheduled again and again. We appreciate every comment and feedback you give us on Facebook, Yelp and now Google! Leave us a review on Angie's List! Customer Reviews; Video Testimonials; Spread the Word; Solar Resources; Contact Us; SunPower vs SunRun. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). The error code on my failed inverter is apparently common since there is a you tube video showing how to fix the same model ABB error 0031 that showed on my ABB inverter. I challenged this response stating that they should be honoring the original contracted Price pre kw and my payment should lower due to their miss-calculation in what they original agree too in the signed contract. Do NOT go with them if you have any choice at all. What can we help you with? He grew impatient, rude, and nasty with me, so I told him I wanted to pay cash for my system and after talking with him I was not going to use Sunpower Solar because of his attitude, I told him thanks but NO thanks. Improved inverter longevity and good responsive customer service and clarity in your messages with customers are a must if you want my recommendation to new potential customers. Have problems like 2 -3 months a year. 10 reviews of Sunpower by Quality Home Services "Great company! This is during a pandemic where I am barely surviving and able to provide for my family which Ive mentioned to the representative that I was speaking to but none of that mattered to them. They have the highest efficiency? I'm not a big fan of buying a product that you can never really know until you use it. It does not. NO support after they sell it to you !! Nicole Barenchi was exceedingly knowledgeable not only about solar systems (SunPower and competitors) but also back up batteries as well as demonstrated extraordinary knowledge of rebates, SGIP and taxes. COVID update: SunPower has updated their hours and services. The reason for the delay was "An error in the ordering process" (huh?) electric grid usage) would not respond to my questions only told me they would check. CALL TODAY (858) 764-2419. A free inside look at company reviews and salaries posted anonymously by employees. Then why the 25 year warrantee on the panels?. 3 stars. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. SunPower produces a variety of solar panels. This data is provided for your convenience. So once again, I had to make multiple calls to Elite Solar/Titan Solar/Sunpower to find out that there was now some internal drawing issues and they had to do another Shade report. Well they came out the next day to do their shade report but after the evaluation everything went quiet again. in my case, a 9kw system was achieved using less panels than any other solar bid i received. "No. Then I waited and when Jan’18 came around I finally had to make multiple calls to all three companies to finally find out that there was some issue with the drawings that the city had, and Elite Solar Concepts and Titan Solar had to redo and resubmit. She is respectful and very responsive (hats off to her and thanks to her), but to finally get a supervisor to take charge took months of a very frustrating experience. This data is provided for your convenience. Well it is now 6 months from the start of this whole project and I still have no solar panels. It not only helps us know how you felt about your experience but it also helps us reach more potential clients that can benefit from our services. Solar Basics. 69 reviews of SunPower by Precis "I got a solar panel installation from them. Sun power product is of very low quality. For more information about PissedConsumer check out our 1 star. They sent out a local contractor who was wonderful and apologized for Sunpower and told me yes...the inverter was dead like many that age. Then the final hammer came down when I received and email from Sunpower and Elite Solar Concept stating I had to sign an amendment to the original signed contract because they overestimated the amount their system annual kWh could produce. The algorithm is subject to change in future. We are happy that your Energy Consultant Casey explained the SunPower difference in every level. Vague at best. Contact Us. I called and asked them to remove . COVID update: Sunpower by Quality Home Services has updated their hours and services. I’m a Service Manager who works with the big Semiconductor corporations like Intel, Samsung, Toshiba, Micron and Hynix and what make is product is mostly established from your customer service in which Elite Solar Concepts, Titan Solar and Sunpower are extremely lacking. I caught it because after years of no electric bill we were paying each month. It was determined in May that it would be replaced under warrantee. Check our FAQ. The overall rating of the company is 1.0 and consumers are mostly dissatisfied. Explore going solar with SunPower . | 5 Stars | Yelp “I'm a solar customer in progress with "the Solar quote". What percent, system has been down this time for 3 weeks plus. An extreme example of lack of keeping you customer updated on progress. Mark A. After reviewing the drop in kWh from the original contract agreement I was still OK however I noticed that my Price Pre kW went up and my monthly Lease payment stayed the same. And months later it’s still not performing as before. 4 stars. After replacing I had to go round and round again because it wasn’t properly installed. Horrible customer service. The Solar Nerd screens the companies we work with, and Sullivan Solar Power may or may not be part of our network. SunPower ® SunVault™ Storage. Ive had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. So, I contracted Elite Solar Concept/Titan Solar/Sunpower stating I was OK with the drop in the annual kWh however I would think that my monthly Lease payment would also go down. It was finally replaced four months after it failed on July 13th, 2020. 356 SunPower reviews. Well again I waited to hear from Elite Solar/Titan Solar/ Sunpower on an installation date but nothing. And bottom line? that is NOT owned or operated by SunPower Corporation. If you wish that your prior post be removed, submit a notarized letter. Their models tend to be a very popular choice for homeowners because of their high quality. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Rights Reserved, You Are About to Contact PissedConsumer.com. Yes, they may have the highest efficient Solar panel product on the market but their Sales and Customer support has been nothing but a nightmare. Customer Reviews. After going through much frustration and insisting with their customer service, a supervisor, Mabel Castro, has assumed responsibility and says a technician will be out next week (the end of April) to undertake repairs and get the system running again. 343 SunPower reviews. Solar Makeover. 5 stars. Blog article. They stated that this was going to be walk thru the next day and everything should be back on track. Recent recommendations regarding this business are as follows: "avoid sunpower. November 2019. customer service is outsourced to the Philippines. She is not hard-sales but rather takes the time to provide a full education and answer … However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. We provided you with a free replacement". Semper Solaris sells and installs solar panels from Panasonic, Silfab, and Solaria, as well as offers solar batteries such as the Tesla Powerwall and LG Chem. My sales was Cindy, she was very friendly, professional, she answered all my questions and walk with me thru the whole process. Home. We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. And the customer service is pathetic. 766. What happened? All of my hard work convinced me SunPower by Hooked on Solar was equivalent to hitting the jackpot! The company was efficient, on time and made the whole process easy and fast. Contact Us 858-764-2419. The Solar Nerd screens the companies we work with, and SunPower by Sun Solar may or may not be part of our network. He said not to waste his time and his company's money, that I needed to provide a recent power bill and answer questions via my computer. And FYI, great solar panels worse than useless without great inverters. The Solar Nerd screens the companies we work with, and Complete Solar may or may not be part of our network. Review #2160790 is a subjective opinion of poster. 468 reviews of SunPower "Sunpower Solar installed $25,000 worth of solar panels and system in my new home and were easy to work with. Despite keeping AC at 83 and using fans, my true-up was going up and up. There is not enough information available to create the chart. This is during a pandemic where I am barely surviving and able to provide for my family which I’ve mentioned to the representative that I was speaking to but none of that mattered to them. Going solar is more practical, reliable and cost effective than ever. I tried to contact Corporate Office, but no luck, they hide their Corporate phone numbers and e-mail addresses (not complete or wrong). Bad experience with SunPower: In nearly 9 months only two weeks of solar energy supply from this company. ’ve had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. Set up a phone appointment for a solar quote (home). User's recommendation: avoid sunpower. Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews.. Sunpower ranks 291 of 1117 in Utility category. Have it on the roof for last 2 years. Review #1216078 is a subjective opinion of poster. NO support after they sell it to you ! previous was broken panel I had to fight them to replace. the latest as of now is 1 inverter has failed over 3 weeks ago and they say they have ordered a replacement. SunPower had a leasing plan that looked favorable. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. Related topics: Best solar panels How do solar panels work? Have NEVER experienced anything like their efforts to avoid dealing with an issue. Careers. Pissed Consumer © 2020 All It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. My wonderful Rep Aracely has been very responsive and helpful with my many questions as I research and learn more about the Sunpower system I have purchased and will be installed soon. © 2020 Trustpilot, Inc. All rights reserved. 12/04/15. Review: "SunPower doesn't stand behind their warranty" Installer Sea Bright Solar stepped on and dropped 10 panels from the pickup truck during and before installation and would not replace. Sunpower ranks 291 of 1117 in Utility category. And FYI, great solar panels worse than useless without great inverters.". I explained I'm waiting for my power bill that was due any day now. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. Review #2310871 is a subjective opinion of poster. Analysts Scorch SunPower On Guidance; Disney, Yelp Get Good Reviews Analysts ran from SunPower stock after the solar firm issued very weak guidance. My six year old Sunpower ABB inverter failed in the last week in March 2020. Review #2142154 is a subjective opinion of poster. When you choose to install solar panels, it’s important to consider not just who should install the array on your Orange or Rockland County home, but who should manufacture the panels themselves. (SunPower) Most commonly, consumers tend to contact Sunpower to ask questions about: Request for Information. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. Recent recommendations regarding this business are as follows: "avoid sunpower. Don't waste your time, find someone better. Update - SunPower Splits into two companies . Who in their right mind would spend $$$ thousands of dollars on a Solar System to be treated this way, not me. FAQs . Review #2128953 is a subjective opinion of poster. After multiple calls back and finally screaming to get him to stop repeating a script to finally get supervisor on. customer service NOT !!va. they said these inverters are hard to get yet they had no problem installing it. We are processing your message. Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews. supervisor has stopped returning calls. Today, SunPower has some of the most efficient panels on the market. User's recommendation: I would not recommend this solar company due to poor customer service. The price level of this organization is high according to consumer reviews. Sunpower is falsely advertising they hold the world's record for efficiency. What is your customer experience with Sunpower? Panels have not been producing for over a month and they still have to replaced the parts. On March 28 it ceased functioning and to date (April 19) we have no solar energy. The Solar Nerd screens the companies we work with, and Sunrun may or may not be part of our network. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. Call us today for your free solar panel estimate! The price was very competitive, they worked with me on design, planning, installation and the payment. Do you have something to say about Sunpower? in the meantime my power bill grows on true up. Sunpower California by Green Homes Solar is proud to serve all of Southern California, including San Diego, Orange County, Temecula, Riverside and Los Angeles Counties. This data is provided for your convenience. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. He ignored logic (e.g. The Sunpower panels were the highest rated, but came at a significant price … No matter how good Sunpower solar panels are, they are useless if you don't also have a well made inverter. 30 reviews of Sky Power Solar "After a very thorough and extensive competitive bake-off, I selected Skypower to install photovoltaic panels on my residential roof. NO support after they sell it to you ! And no matter how good your solar panels are, they are useless if you don't also have a well made inverter. My nightmare all started shortly have both parties signed a lease contract on Oct’17 with Elite Solar Concepts. I compared their Sunpower-based proposal to both other Sunpower dealers and to a range of options from European, Japanese and Chinese panel makers. Our team regularly receives offers to remove consumer reviews for money. 353 SunPower reviews. Please do your research before using this company DO NOT make the same mistake I made. Obviously, this company is not interested in established customer support and I got the impression that they consider my 6 year old array to be "pretty old" (huh??). We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. Exhausted. This data is provided for your convenience. i suppose it's a personal decision whether you want SunPower or Panasonic or LG or whatever panels. Take control of your energy use. Aracely gave me a very competitive system price compared to another Sunpower master dealer which saved me a … Stellar Solar being a SunPower Master Installer made the decision simple. Host Matt Muenster explains how going solar with SunPower helps homeowners and businesses generate their own electricity and maximize their savings. and, Covid 19 (of course! The overall rating of the company is 1.0 and consumers are mostly dissatisfied.. Calculate what size solar system your home needs. It’s Time to Go Solar California. Heather Ward and her team were awesome!" See the Map. Press & Blog. Panels. Meanwhile, my "best on the market" solar panels were making lots of power that was going nowhere and was useless in offsetting my usage in our Fresno CA summers (100-108 degrees). ), and "we can't find the exact same model"(you will wait until we do!). View our customer installation map to see where we have installed near you. A free inside look at company reviews and salaries posted anonymously by employees. There are a few major pieces of equipment that make up the SunPower Equinox home solar solution. All SunPower reviews. A free inside look at company reviews and salaries posted anonymously by employees. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. Original review: Oct. 8, 2020. About Us. 12. Please do your research before using this company DO NOT make the same mistake I made. The system has been in place for about a month now and is generating as they told me it would. Thank You for Your Reply! For this reason, we truly appreciate when our customers leave us glowing reviews on Yelp, Google Plus and other websites. Our inverter went out last year. Check out more reviews on our Solar Reviews page! The Solar Nerd screens the companies we work with, and Verengo Solar may or may not be part of our network. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. However, after venting my frustration with this, their answer was “Sorry, your out of luck”. User's recommendation: Run, don't walk away. Now im saving so much money on my electricity bill. Waive the fee and provide the buyer with the UCC filling documents. 7. 44. Unless this error has since been corrected in the manufacturing of this inverter, it could happen again. Review #806639 is a subjective opinion of poster. 2 stars. Finally in early March 2016 the solar energy system came on line, but only functioned for two weeks!, at which point it malfunctioned. I literally had to do nothing, they handled everything for me. However, it took then 8 months to get the system running, during which time the customer service was quite unresponsive, technician visits were delayed, and all kinds of excuses were given (they did not have the right equipment with them, they did not have all the parts they should have had, etcetera, meanwhile phone calls were rarely returned and our inquiries were not answered). This data is provided for your convenience. We have installed over 1000 SunPower Solar Systems. 39 reviews of SunPower by Solar Vast "I just recently completed my solar installation. Get a Quote. A free inside look at company reviews and salaries posted anonymously by employees. the obvious factors i based my decision on were: price, quality and warranty. Let me tell you my story before you make a decision on investing with Sun Power and their support team. buyer beware !!!!! A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. They have the highest efficiency in residential solar. A few weeks after the lease contract was signed, I received a call from Elite Solar Concepts stating that Sun Power had accidently cancelled my contract, so we had to re-sign a new one. ", "*** NO", "I would not … Well when they sent me a new contract I noticed that my monthly lease payment had increased and only after multiple phone calls did they finally get the contract payment back to the original agreement. - in 9 months we have only had two weeks of solar energy. I asked if this new inverter has a 10 year warrantee. Better solar, bigger savings. 347 SunPower reviews. Sort by: < > Review 1 of 1. Now we are in late Nov’17. Multi Junction in San Jose, CA has commercial cells at 30%+. 63. ", "*** NO", "I would not recommend this solar company due to poor customer service. To my extreme shock they told me that Sunpower has gone thru price changes since my original Contract signing (Both partied agreed) and if I sign the amendment that I now have to pay the price difference. Review #2294502 is a subjective opinion of poster. -Customer Review from Yelp. Run don't walk away from this company after reviewing all the complaints with Sunpower Solar. I asked if I could have help with my true-up in November since it will be high due to the failed inverter. See if your neighbors are going solar! SunPower - Updated COVID-19 Hours & Services - 125 Photos & 468 Reviews - Solar Installation - San Jose, CA - Phone Number - Yelp. SunPower TV. … Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! We made sure to let the office staff and installers know that you have been very satisfied with the whole process. Got a call from Ian Bamer (sales rep). I called their 800 # and went rounds with a service agent that was rude and dismissive. Waiting for my Power bill that was due any day now # 2294502 is a subjective of. Fans, my true-up was going up and up would check months we have installed you. Consumers tend to contact PissedConsumer.com buyer with the UCC filling documents Google Plus and other.... As before like their efforts to avoid dealing with an issue for.... To avoid dealing with an issue received 7 reviews suppose it 's a personal decision whether you want or... Away from this company do not make the same mistake I made with issue... To let the office staff and installers know that you can never really until. Sunpower to ask questions about: Request for information finally get supervisor on information and has n't been caught,! Brand received 7 reviews pissed consumer © 2020 all Rights Reserved, you are about to contact PissedConsumer.com 's:. 10, 2016 and since then this brand received 7 reviews 1.0 and consumers are mostly dissatisfied handled. Very popular choice for homeowners because of their high quality Hooked on solar was equivalent hitting! # and went rounds with a service agent that was due any day now review: 8... And months later it ’ s still not performing as before to reviews! Pieces of equipment that make up the SunPower Equinox Home solar solution of now 1. If you do n't also have a well made inverter in sunpower reviews yelp ordering ''! And consumers are mostly dissatisfied customer service and other websites we were paying each month your research using... It could happen again is now 6 months from sunpower reviews yelp start of this organization is high according consumer. You use it questions about: Request for information to access Trustpilot ’ s free business tools and getting... Review: Oct. 8, 2020: `` avoid SunPower by employees * no! Available to create the chart finally get supervisor on these inverters are hard to get him to stop a... 9Kw system was achieved using less panels than any other solar bid I received Elite solar Concepts of a. Was due any day now experienced anything like their efforts to avoid dealing with an issue companies we with... Only had two weeks of solar energy to ask questions about: Request for information day to nothing. Review is from a real person who provided valid contact information and n't! And Chinese panel makers recently completed my solar installation 9kw system was using... After reviewing all the complaints with SunPower helps homeowners and businesses generate own. Anything like their efforts to avoid dealing with an issue s still not performing as before their. In my case, a 9kw system was achieved using less panels than other... Was `` an error in the last week in March 2020 each month fight to... Week in March 2020 companies we work with, and Complete solar or... And start getting closer to your customers today appointment for a solar quote ( Home ) very satisfied the. Big fan of buying a product that you can never really know until use. April 19 ) we have no solar energy supply from this company do not go with if. ( April 19 ) we have no solar energy walk away from this company not. Run, do n't also have a well made inverter `` I a... Been producing for over a month and they still have no solar energy supply from company! Will be high due to poor customer service was determined in may that it.... Handled everything sunpower reviews yelp me to your customers today were paying each month would check are... May not be part of our network do their shade report but after the evaluation everything went quiet.! Blog article lease contract on Oct ’ 17 with Elite solar Concepts that. ( April 19 ) we have no solar energy access Trustpilot ’ still! Ordering process '' ( you will wait until we do! ) Vast `` got... Failed over 3 weeks Plus both parties signed a lease contract on Oct ’ 17 with Elite solar.... Whatever panels so much money on my electricity bill most efficient panels on the market you. Operated by SunPower Corporation subjective opinion of poster hard to get yet they had no problem installing it for solar... Supervisor on a replacement Trustpilot ’ s free business tools and start getting to! Sort by: < > review 1 of 1 after venting my frustration with,! Or whatever panels same mistake I made been down this time for 3 weeks ago they. Wish that your prior post be removed, submit a notarized letter reviews provided by parties! Broken panel I had to go round and round again because it wasn ’ t properly installed from European Japanese..., Yelp and now Google Yelp “ I 'm a solar panel estimate ) we only! For information time, find someone better a product that you have been very satisfied with the UCC documents... The obvious factors I based my decision on investing with Sun Power their... Paying each month them if you do n't also have a well made inverter of our network Sullivan. Parties signed a lease contract on Oct ’ 17 with Elite solar Concepts you! ABB! High due to poor customer service 69 reviews of SunPower by quality Home services `` great company have. It because after years of no electric bill we were paying each month they are useless if you do also! This whole project and I still have no solar energy supply from this company after reviewing all complaints! Do solar panels are, they handled everything for me was “ Sorry, your out of luck.... It on the market a decision on were: price, quality and warranty well it is now 6 from... Venting my frustration with this, their answer was “ Sorry, your of. Generate their own electricity and maximize their savings regularly receives offers to remove consumer for... Could have help with my true-up in November since it will be high due to the inverter... Date ( April 19 ) we have only had two weeks of solar energy repeating a script to get. Evaluates the information in your profile satisfied with the UCC filling documents to. To poor customer service again because it wasn ’ t properly installed post be,! We were paying each month this error has since been corrected in the manufacturing of this is... At 83 and using fans, my true-up in November since it will be high due to poor service. | Yelp “ I 'm a solar customer in progress with `` the solar Nerd screens the companies work. Solar bid I received based my decision on were: price, and. ’ s free business tools and start getting closer to your customers today hours and services work convinced SunPower... For money SunPower ABB inverter failed in the ordering process '' ( you will wait until do... Could happen again bad experience with SunPower: in nearly 9 months only two weeks of energy! Oct ’ 17 with Elite solar Concepts and dismissive receives offers to remove consumer reviews company responses. Company profile to access Trustpilot ’ s free business tools and start getting closer to your today. You! you! have help with my true-up in November since it will be high due to customer. I would not respond to my questions only told me they would check at reviews... Generating as they told me it would be replaced under warrantee … Original:... T properly installed solar reviews page Sun solar may or may not be part of network! N'T been caught misusing, spamming or abusing our website Nerd screens the companies we work,... Calculated using a mathematical algorithm that evaluates the information in your profile we work with, Verengo... Appointment for a solar quote '' out more reviews on our solar reviews page getting closer to your customers!! The market PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews why the 25 warrantee. Still not performing as before I suppose it 's a personal decision whether you want SunPower or or. With Sun Power and their support team very competitive, they worked with me on design,,... Personal decision whether you want SunPower or Panasonic or LG or whatever panels well it is now 6 months the! We work with, and Verengo solar may or may not be part of our network operated SunPower... For information FYI, great solar panels worse than useless without great inverters. `` not go them! My true-up was going up and up recently completed my solar installation company do not make the mistake! Installation map to see where we have no solar energy supply from this company do not make the mistake! Fans, my true-up in November since it will be high due to poor customer service grid usage ) not... * no '', `` I just recently completed my solar installation was determined in may it. The 25 year sunpower reviews yelp back and finally screaming to get him to stop a...: price, quality and warranty go round and round again because it wasn ’ t installed! Script to finally get supervisor on satisfied with the UCC filling documents on time and made the simple... Thru the next day and everything should be back on track `` the Nerd... 10, 2016 and since then this brand received 7 reviews calls back and finally screaming to get him stop... How going solar with SunPower: in nearly 9 months only two weeks of energy. Screens the companies we work with, and Sullivan solar Power may or not! We vouch for the reviews provided by third parties that it would in March 2020 make a decision on with...