ViaMichelin et ses partenaires vous permettent de réserver en quelques clicks votre chambre d'hôtel, bed and breakfast ou appartement. The rep in the evening was new to the job & area. Annulation sur plupart hôtels. We were in town for the Grand Rapids Marathon. The hotel is a newer hotel ... the rooms are very well done and very quiet which was a HUGE plus. The staff was friendly and the pool area was very clean and nice. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations.We appreciate your five star review and we can't wait to serve you again! Would highly recommend. 3825 28th Street SW, 49418-1316, Grandville, United States - See on a map. Nice pool and work out area. I would stay at this hotel again if ever in the Grand Rapids Area. It was easy to get to and had a lot around it for fun. Vers une consommation plus écologique et responsable avec Total Direct Energie. À la recherche de l'hôtel parfait à Grandville ? If These Walls Could Talk. Situé à proximité de l'université d'État de Grand Valley, du centre de congrès de DeVos Place, de l'arène omnisports Van Andel et tout ce que Grand Rapids a à offrir ! The staff were friendly and accommodating. We hope the next time you are in the area that we will be your first choice! She said she would speak to the Owner about how to accommodate us. That was the bonus for me. Our customers have been telling us how nice they are. The pool was a bit chilly as well. They were not prepared to host an event of this magnitude. We're glad you had a great time with us and we look forward to serving you again. She wasn't able to provide info on restaurants in the area, or travel time to GVSU (about 15 minutes for future reference), but she was very nice. The Grand Castle's design was inspired by the Neuschwanstein Castle and it has been described "as the second largest castle structure in the world." That being said, you had U.S. 131 around 5 miles away, and I-196 just around the corner. It is a little further out from downtown than we prefer. Veuillez saisir votre adresse e-mail ou votre numéro de membre Best Western Rewards® dans le champ ci-dessous. The staff was great and the location is near a mall and restaurants. Veuillez vérifier votre numéro de membre Best Western Rewards® ou votre email. Réservation au meilleur prix et offres exclusives toute l'année. We hope to have the opportunity to serve you again in the near future and thank you again for choosing to stay with us Sincerely, Duane Zuber Best Western Plus Grandville. The Grand Castle is a 522-unit residential apartment community in Grandville, MI. The staff was very friendly and always made sure to make us feel welcome. No accommodations were ever made. Parking was easy. Loved having the extra room to move around. 2K likes. This was interesting as we were told we couldn't do a late checkout to shower after the marathon. Hotelmanagergr, Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Thank you for choosing to stay with us at our new hotel in Grand Rapids/Grandville. Friendly helpful staff from the front desk to the housekeepers and managers. Dear skyjayd, Thank you so much for taking the time to share your experience about your recent stay with us. So wrong! N'oubliez pas l'entretien de votre voiture ! L’hébergement The Grand Castle Luxury Apartments Grandville propose les services suivants : Aire de jeux pour enfants, Ascenseur, Baignoire, Balcon, Bibliothèque, Bureau, Centre de remise en forme, Chambres familiales, Chambres non-fumeurs, Chauffage…. I never put it there. It was very clean and updated. The breakfast was okay. While this was taking place, another party did the same and were not approached. We called down to the front desk to ask for plumbing. She also instructed us to leave our belongings to one side of the room for the next day and ensured they'd be fine. We are modest no-frills people, so the room completely surprised me with how new and contemporary it was considering the extremely affordable price. Easy check in and check out. It is now ready to go for all of our guests to enjoy and use. Called the day after checking out and was told the room hadn't been cleaned yet so they will call me back. Beautiful newly opened hotel with a great pool that was perfect for our weekend family get-away! L'établissement The Grand Castle Luxury Apartments dispose d’un parking, il est donc possible d’y garer votre véhicule. She was rude and disrespectful to my elders. The Grand Castle offers the ability to accommodate short and long rentals for personal and corporate housing. The suite was stylish, clean and smelled good. I had to wait around 10 minutes to check in because no one was at the desk. We had a good evening and woke up ready to travel. We agree with you that the TV's are wonderful and the rooms are extremely spacious. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience! They did give us 10% off I just feel it was still taken a little too lightly. They provided a great value at a great hotel. Make It A Great Day. Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires. I took my family to stay here while we stayed in Grand Rapids for our family Christmas. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations.We appreciate your five star review and we can't wait to serve you again! The Granville Hotel building dates back to the 1700's and has played a predominant role in Waterford's rich history. Front desk person was very helpful. Looking forward to welcoming you soon. We would definitely recommend this hotel. Busy with only one person there. Pool and exercise rooms were nice. It is now ready to go for all of our guests to enjoy and use. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We will be sure to share your comments with our team members as they work very hard to ensure that each guest has a wonderful experience. Best Western Plus Grand Castle Inn & Suites Grand Rapids West est noté "Fantastique" par nos clients. From check in to check out we have no complaints! We will be sure to share your comments with our team members as they work very hard to ensure that each guest has a wonderful experience. The rooms are great - very quiet. Not sure if someone was going to return to our room. No Bible in room. Took almost 15 minutes to check in. There wasn't a TV guide in our room so we had to spend some time surfing in order to find anything that we wanted to watch in our room. Thank you for your kind review and compliments to the dining options at our hotel. This hotel did not run on efficiency. We will speak with our staff to retrain them on the procedure to deal with loud noises and to address the issue with the bathroom door and make sure it gets fixed. So it really was not much of a hassle to get back and forth all things considered. I was traveling for business and decided to stop here. Menu. As well he recognized my Best western Rewards status. Make It A Great Day! Book your stay at our Grandville hotel near Grand Rapids, MI. Thanks for rewarding our staff efforts in providing the best service to our guests. Staff are polite and helpful. Show Prices. We rented the conference room for the whole weekend last fall, however, we were asked to leave one night because they had double booked, or so the employee said. Our community offers a range of living spaces, including studios, one bedrooms, two bedrooms, three bedrooms, and multi-level penthouses. 1st class all the way! We hope to serve you again in the future. We have stayed here on 3 occasions. We look forward to seeing you again the next time your travels bring you to Grandville/Grand Rapids. I will be staying here when coming to Grand Rapids going forward, Hotelmanagergr, Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Thank you for your online review and choosing to stay with us. Sincerely, Duane Zuber Best Western Plus Grand Castle Inn and Suites, I stayed at this Best Western last night after discovering it while driving down the expressway. The hotel has a fitness centre and rooms with free WiFi. I normally stay at the Holiday Inn Express in town but this hotel is brand new and I paid a little less. Upon entering our room, I went to the restroom. Nombre de chambres : 1 We are so pleased to hear that you enjoyed your stay and breakfast! Hotel Best Western Plus Grand Castle Inn & Suites Grand Rapids West 3825 28th Street SW, Grandville, MI 49418, United States – Great location - show map Lock in a great price for Best Western Plus Grand Castle Inn & Suites Grand Rapids West - rated 8.7 by recent guests. Hotel website. Excellent stay. 3-star Grandville hotel with outdoor pool • Free breakfast • Free parking • Free WiFi • Spa tub • Central location; Best Western Plus Grand Castle Inn & Suites Grand Rapids West. Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Dear cmkanitz, Thank you for your kind compliment to our hotel and staff- thank you for the appreciation.We apologize for any inconvenience from our other guests being too loud and the bathroom door. Luckily I had printed out the email confirmation with the original price quoted and the manager honored it. Hi JohnEarl127, Wow! Best Western Plus Hotel Grand Castle Inn & Suites Grand Rapids West, Grandville. The morning staff on 5/29 was fabulous. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Also is very close to downtown. Got there and the price had doubled. We also had a problem with the lights in the same area, but she fixed it right away. We have contacted the website that you made your reservation through and have asked them to remove that requirement on reservations made for our property as we completely agree with you. This was easily one of the best hotels I have stayed at recently. Make It A Great Day, Dear Wade H, Thank you for your review. Clean, quiet and comfortable. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We want to assure you availability of our breakfast and more options. Go somewhere else. Hotelmanagergr, Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Thank you for your online review and yes we love suggestions. Check-in was easy and staff was friendly. The bathroom was also spotless - Kudos to the housekeeping team. #2 Best Value of 9 places to stay in Grandville. So helpful. The hotel was purchased in 1979 by Liam and Ann Cusack and restored to its former gracious grandeur, combining modern comfort with olde worlde charm and elegance. A proximité de l'établissement The Grand Castle Luxury Apartments Grandville, vous avez la possibilité de réserver une chambre dans les établissements suivants : Best Western Plus Grand Castle Inn & Suites Grand Rapids West, Rodeway Inn, Holiday Inn Express Grand Rapids Southwest. Joanne. Our king bed was very comfortable - better than home! My son and I stayed there for a baseball tournament. We are so glad you found our location to be convenient and enjoyed the breakfast. Thank you Sally for sharing your awesome and flattering review. We were greeted and checked in by two wonderful ladies Joanne and Annie who got us into our nice clean room quickly. Room was clean and quiet just like we like it. They even called us to ensure we were happy and satisfied with our room. They had animal planet on tv! They have an exercise room that is very nice and the place is a very attractive place. Good. We are glad to learn that you had a comfortable and convenient experience. Check in was a breeze by a courteous lady at the front desk. Best Western Grandville was very clean and great place to stay. It is either a new hotel or a hotel that was just completely renovated. We hope to impress you again during your next visit and we thank you for sharing your experience. Make It A Great Day! This room was clean. The Owner locked the majority of the hotel out of their rooms and no one who was locked out, including other parties, was satisfied at that point. In our room specifically, my husband and I never saw a housekeeper come in and clean our room. Breakfasts were terrific - everything one could ever ask for and we greatly appreciated starting our long days with good food. Réservez votre chambre à l'hôtel The Grand Castle Luxury Apartments - sur ViaMichelin. A toute de suite ! I then asked her to actually clean the shower with cleaning solution or leave it there so I could. The Best Western Plus Grand Castle Inn & Suites Grand Rapids West is ideally located in the center of Grandville. No welcome getting as a preferred rewards member. We will reach out to staff to ensure the ammenities are working such as the showers and the pool. Later that day, the Owner called the police exclaiming that we had too many people in the hot tub. Called again the next day and was told they hadn't talked to housekeeping yet, but they hadn't forgot about me. Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Bondaw, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. The manager on duty in the morning was so kind to my children. Make It A Great Day! The staff were friendly and Knowledgeable! The bed and pillows were unbelievably comfortable. Only 4' deep witch was good for us. The rooms were spacious. Generally this hotel was fine however they do nothing to get you to come back. We want to assure you availability of our breakfast and more options. Bottomline, this hotel is run by one family. One of the best breakfast buffets I've experienced. They actually were super friendly and gave stickers to the children in our party. Near RiverTown Crossings Mall. Breakfast is average ... nothing to write home about and if it doesn't strike your fancy there are a couple places right down the road to have a good breakfast. I'll be there again next time I'm in the area! If you are the bashful type and rooming with someone else I would ask for a room with a regular door. We are very happy that you enjoyed your stay. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations.Thank you for the five star review and we look forward to have you again. And, it was that way our entire stay - they were always friendly and went out of their way to ensure our comfort. Worth the money. Who was in my room and what were they doing. Avec iDGarages.com comparez parmi 4000 garages et réservez au meilleur prix ! Make It A Great Day! Many of us had to wait hours for rooms that we had requested via room block months before, while other families breezed through the check-in process. Des tarifs réduits toute l'année avec le Programme Best Western Rewards® ! Guests enjoy the comfy beds. Best Western Plus Grand Castle Inn & Suites Grandville 3825 28th Street South West, Grandville, MI 49418: From $106 See Rates. Expressed that his staff would never do this and came up with so many different excuses. She was just plain unprofessional and was the same individual that kicked us out of our paid conference room under false pretenses. However, the manager had it cleaned for us immediately. RiverTown Crossings Mall is 7 km from The Grand Castle Luxury Apartments. We appreciate for giving your stay a five star and we hope to serving you again here at Best Western Plus Grand Castle Inn & Suites. Best Western Plus Grand Castle Inn & Suites Grand Rapids West, Grandville. The breakfast was great as well. Close to good food and has a very friendly staff! It was a beautiful hotel everything was nice and new. Had a roll in shower with a lot of hcp. our voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making to improve upon the guest experience with every stay. A family reunion was there and as such noisy and crowded. Like you we love the stand up showers and the huge rooms. There are plenty of dinning options nearby and the breakfast here was good to start your day. Dear erikafleming07, I hope you enjoyed the concert! Best Western Plus Grand Castle Inn & Suites Grand Rapids West. Staff was very kind and helpful. And while my son was blunt telling her the pool was too cold she had the staff turn up the temperature of the water. Breakfast was okay. The king suite was extremely spacious with two large televisions. Joanne B, General Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Dear erikafleming07, I hope you enjoyed the concert! Next time we go we will take advantage of the pool as well. The nearest airport is Gerald R. Ford International Airport, 20 km from the accommodation. Free Breakfast, high-speed internet. There is a little convenience pantry for snacks and forgotten items. Free Wifi. We had never stayed in a Best Western before. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We were very pleased with our stay. The #1 Best Value of 9 places to stay in Grandville. Toutes les parties communes et privées sont non-fumeurs. Grandville hotel with indoor pool, 24-hour fitness center • Free breakfast • Free parking • Free WiFi • Spa tub • Central location ; Residence Inn By Marriott Grand Rapids West. There is some construction work going on behind the hotel but noise was not a issue. Breakfast was good and the lady at the front desk was very helpful. I am so glad that you are staisfied with our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. Caleb at the front desk is great!!! Close to the freeway, so easy on, easy off. We would definitely stay here again if in the area. I would compare the style and comfort of this Best Western to 5 Star Boutique Hotels. The daughter was the manager at the front desk, the son was the only maintenance guy we saw (my Dad had to show him how to plunge their toilet properly) and we saw the Owner and his wife cleaning rooms. We look forward to your next visit and thank you again for staying with us Duane Zuber Best Western Plus Grand Castle Inn and Suites. Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Cheryl M, Thank you for choosing our Best Western Plus Grand Castle Inn & Suites hotel. I think I left my jacket in the room, but 4 days later I can't seem to get an answer out of them if they have it. And a 5 yr old. The rooms are suites with two TVs. We hope to have the opportunity to serve you again in the near future and thank you again for choosing to stay with us Sincerely, Duane Zuber Best Western Plus Grandville, Thank you for for choosing to stay with us at the Best Western Plus Grandville. Inscrivez-vous à la Newsletter ViaMichelin! Guest laundry facilities. It is very exciting to hear that your kids enjoyed the hotel and especially the pool. We appreciate for giving your stay a five star and we hope to serving you again here at Best Western Plus Grand Castle Inn & Suites. The plumbing in almost all of our rooms was defective and we all passed around the plunger they gave my husband when they told him he would have to plunge the toilet in our room himself. Again we thank you for the suggestions and we look forward to serving you again soon Duane Zuber Best Western Plus Grand Castle Inn and Suites, Thank you for choosing to stay with us and completing a review on our new hotel. We are very happy to learn that your stay was so peaceful, and we hope to see you again. Show Prices. We were most impressed with the staff. We promise you a better service and a professional staff. Guests around us were quite loud but not hotel's fault. Share ; Tweet; Pin; The dark corridors and eerie rooms around every corner, hurting your neck from checking each new scene as you pass. Check in was slow, despite no one in front of us. Our customers have been telling us how nice they are. We had a great time at this property. Will definitely be returning for future business. Management may want to have a "Nearby Ammenities" reference sheet for new staff & guests. Dear Excursion52333486846, Thank you very much for your kind and flattering review. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience! Good WIFI, comfortable room, clean except the table between the beds was covered in a sticky substance. The Grand Castle Luxury Apartments - Grandville - 10 photos, 1 avis d'utilisateurs. Location easy to find on 28th Street west of U.S. 131, or just east of I-196. Cheryl M, Thank you for choosing our Best Western Plus Grand Castle Inn & Suites hotel. We promise you a better service and a professional staff. We do hope you will be back to see us again soon! My husband and I arrived looking forward to some much needed time away. Very unprofessional and I felt unsafe staying there. We are so pleased to hear that you enjoyed your stay and breakfast! We stayed at this hotel for three nights during a recent visit in the Grand Rapids area. Trash over flowing, limited choices. While she was in there, I asked her to clean the shower because there was hair all over it. All units here are air-conditioned and feature a flat-screen TV, a living room, a well-equipped kitchen with a dining area, and a private bathroom with shower and a hairdryer. It is very exciting to hear that your kids enjoyed the hotel and especially the pool. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Room clean & very comfortable. A little off the beaten path, but nice rooms and very affordable. We agree with you that the TV's are wonderful and the rooms are extremely spacious. Où la vie vous mène, Best Western® est là. Hi Donald, Thank you for taking the time to leave a review. We are so glad you enjoyed your stay with us and look forward to seeing you again the next time you are in town. Stand up showers so no yuckie tubs. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We are so glad you found our location to be convenient and enjoyed the breakfast. What were they doing in my room. Sur le site de notre partenaire, Booking.com, les voyageurs ayant séjourné dans cet hébergement donnent une note moyenne de 4.6 pour The Grand Castle Luxury Apartments - Grandville. Very friendly. Penthouse information and pricing is available by … I said my wife cleaned up the water telling us how much you enjoyed stay... Choices for breakfast to satisfy picky eaters hook for towels by the staff was friendly and huge! It worked our very well done and very cheap our success in this ambition, avis... One could ever ask for and we thank you for sharing and look... And ensured they 'd be fine sliding door almost like a curtain for. Do this seek to give each guest a very comfortable and convenient.. 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