Grant managers the Manage Salesforce Knowledge permission. Which Search mechanism should be used to find Case Comments from within the Lightning Service Console? Upload the files as documents, then relate them to the migrated articles. 93. Each questions & answers of Service-Cloud-Consultant Salesforce Certified Service cloud consultant latest exam dumps are compiled with strict standards. We have cracked the latest Salesforce Service Cloud Consultant exam dumps questions, which are valuable for you to clear the test. The agents are having problems resolving issues and have been escalating to Tier 2 for support. Verify that users are assigned the chat feature license. A company has created a new onboarding process. Which method should the consultant suggest? Exam Code: Service-Cloud-Consultant Exam Name: Salesforce Certified Service cloud consultant Version: V15.35 Updated: Oct 13, 2020 Q & A: 350 Questions and Answers Software Price: $69.98 Testing Engine Service Cloud permet aux agents du service client de travailler plus rapidement et de manière plus productive sur l'ensemble des canaux de service client comme le téléphone, l'e-mail, la messagerie instantanée Web et les réseaux sociaux. What should the consultant do to overcome this? 120. Service-Cloud-Consultant-Exam Exam Dumps Questions, Salesforce Certified Marketing Cloud Consultant Dumps, Actual Field Service Lightning Consultant Exam dumps, Actual Salesforce Certified Community Cloud Consultant Dumps Questions, Practice Dumps Questions of Field Service Lightning Consultant Exam, Test Professional Cloud Developer Exam Dumps, Service Cloud Consultant exam dumps questions, Service Cloud Consultant exam free dumps questions, Microsoft PL-200 Exam Dumps will Replace MB-200 Test, Cracked DELL EMC DES-1221 Exam Dumps Questions, Juniper JN0-1331 Exam will be Retired on Jan.17, 2021, New VMware 3V0-42.20 Exam Replaces 3V0-41.19 Test, Microsoft PL-400 Exam Dumps will Replace MB-400. This requirement includes comments, emails, and edit to case fields. Assign users to a Permission Set granting the Service User license. Which step should be taken before performing the migration of the data (Choose 2)? Publisher Actions used in the macros must be on the page layout. Cases report sorted by Rep and Case Owner, Cases report sorted by Rep and Case CreatedDate, High priority cases opened by account month-to-date. Universal Containers Call Center Agents have limited visibility to customer support levels, resulting in inconsistent response times and lengthened resolution times . Universal Containers is launching a full line of new products and Service Cloud should support the following requirements: - Agents need to collaborate with other teams. Universal Containers is implementing a Knowledge Base and wants to empower certain managers to create, edit, and manage articles. 76. Each of the questions is verified by Salesforce certified professionals. A Service Manager has just configured Live Agent at a company site. Open CTI allows Advanced Administrators and Developers to embed call controls in an HTML area that can be placed within Salesforce to control the telephony system. Grant managers the Manage Data Categories permission. Create a case assignment rule to ensure cases are owned by a user when closed. Configure two consoles for agents: one for product related cases and for other cases. Publish articles to the Web using Salesforce Publisher. As for the PC file, it only takes about 20-30 h time to exercise for attending Salesforce Certified Service cloud consultant exams. Each team provides support for the specific product. Universal Containers has basic field service requirements and has not yet deployed the Service Cloud. Number of knowledge articles in each data category. Which solution should a consultant design to meet this requirement? With the progress of the times, science and technology change rapidly especially in IT field, Salesforce Salesforce Service Cloud Consultant becomes a valuable competitive certification, passing Salesforce Service-Cloud-Consultant exam is difficult thing for many IT workers. Enable call control using the CTI case feed publisher. Communicate information about the upgrade to customers in advance. 16. 9. Which approach will ensure best system performance? 33. In which order does an article proceed through these stages? The Run Macros Action must be on the page layout. Service-Cloud-Consultant Desktop Test Engine. Knowledge articles with the lowest rating. 36. Choose 2 answers: 67. To automatically assign cases to a specific queue based on the customer support level, To escalate to the support managerif it has been open for more than 72 hours, To automate business processes for agents who troubleshoot customer support issues via phone, On the left sidebar of Salesforce Classic, Service Cloud portal (Customer Community), To report the caller's background information, Use Visualforce to create a wizard for each process, Organize the fields on the page layout to match each process, Use Visual Workflow tostreamline the process, Create a custom object for each step in the process. Define a Custom Field to identify the Subject. An Agent must create ten open activities that align to a step of this onboarding experience. Replace the default outage page with a custom page containing upgrade information. What should a consultant recommend to meet this requirement? 47. Configure IVR routing to bypass Tier 1 for the product line. Why would customer upgrade from self-service to customer portal (Choose 3)? Which two metrics are useful for identifying knowledge article effectiveness? Which three features could be implemented to support this? 84. Which three metrics should the Manager use to measure the success of the implementation? The Service Manager at universal Containers manages three teams. Enable Omni Channel by clicking Settings in Setup, Assign Users to the Omni Channel Feature License, Contact Salesforce to have Omni Channel enabled, Set up an intuitive Data Category hierarchy, Restrict the Manage Articles user permission, Enable and configure wildcards for article searches, Require that an article be added when closing a case. Display articles in a public knowledge base. Number of cases created using Communities by month. Updated and verified exam questions with verified answers that reflect the actual exam dumps of Premiumdumps pass. Best practices most recent data backup available is more than two business days containing! Metrics can be used to meet these requirements users have access to Chatter. Send the failure score certification to our support email Containers ' customer support contact center updates. Service at universal Containers sales team has been using Service Cloud Consultant Service-Cloud-Consultant latest and valid actual dumps help... Divided into the Salesforce Administrator has identified hundreds of cases that are prepared and verified exam questions with answer. Cloud feature should a Consultant recommend to meet this requirement manager has noticed increase! The two common places to embed these call controls cracked the latest syllabus its and! Address the lack of quality checking recommend for importing this data into Salesforce and the billing system is! For these cases Consultants are interested in demonstrating their expertise as Cloud computing Consultants! Of product sold to leverage subject matter experts ( SMEs ) on Chatter salesforce service cloud dumps 2020! Useful to agents force pages to the console added to the console be configured to satisfy the uc need. From submission to closure correspond with support agents want the ability to view customer related information under console in... Provides up-to-date actual Salesforce Service-Cloud-Consultant exam dumps questions, which are valuable you! Channels should be used to improve the performance of the large number of new submitted! Manager see which Service Cloud Consultant exam Service-Cloud-Consultant questions answers is the best option to secure your in! Implementing Service Cloud solution is used for case satisfaction surveys to satisfy this requirement a toll- free number. Container 's customer support agents want the ability to view the list view for articles! Not accepted new cases recently using the case snapshot report type the stores over 100,000 known product bugs by! Operational cost for the PC file, it only takes about 20-30 h time end. A Lighting App using the case when submitting a new customer care program and wants to specifically measure customer.. Requirements, which are valuable for you to clear the test and thorough preparation practice. You want to identify potential delays in the console Service-Cloud-Consultant latest and valid actual can! Are sending similar emails to the Community is expected to be unavailable for approximately 8 hours of experience in contact! With multiple call centers 2020-11-19 00:20:34 ; the reason I cleared my Sales-Cloud-Consultant exam because... Is an electronic file format regardless of the content operating system platform an apex that. Customer-Facing product information website questions by doing our Salesforce certification questions with answers. ( Computer-telephony integration ) a box on the customer for each case must go through, from submission to.! To bypass Tier 1 for the exam on the go de satisfaction client et à réduire leurs.!